Shipping Policy

Shipping Policy

1. Introduction

At Notorious Neons, we aim to provide prompt and reliable shipping services to our customers worldwide. This Shipping Policy outlines the terms and conditions for shipping products purchased from our website Notorious Neons.

2. Shipping Destinations

We ship our products worldwide using major courier services to ensure timely and secure delivery.

3. Processing Time

  • Orders are processed within 1-3 business days.
  • Custom neon signs may require additional processing time due to the manufacturing process. Please allow up to 14 business days for custom orders to be created before they are shipped.

4. Shipping Rates and Delivery Times

Shipping rates and delivery times vary based on the destination and shipping method selected at checkout.

4.1 Domestic Shipping (Australia):

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days

4.2 International Shipping:

  • Standard International Shipping: 7-21 business days
  • Express International Shipping: 3-7 business days

5. Shipping Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your shipment on the courier's website.

6. Customs, Duties, and Taxes

  • International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient.
  • Notorious Neons is not responsible for any additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for more information.

7. Shipping Insurance

All shipments are insured against loss or damage during transit. If you receive your order in a damaged condition, please contact us immediately at admin@notoriousneons.com.au to initiate a claim.

8. Delayed or Lost Shipments

If your shipment is delayed or lost, please contact us at admin@notoriousneons.com.au. We will work with the courier to locate your package and ensure it is delivered to you as soon as possible.

9. Incorrect Shipping Addresses

Please ensure that your shipping address is correct at the time of placing your order. Notorious Neons is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at: